Veteran vehicle technician and service expert Michael Tillbery has joined Stertil-Koni as Service Manager.
In his new post, Michael brings more than three decades of top experience specializing in customer care, technical vehicle service and maintenance support, service management, project coordination, and heavy-duty equipment operation. Most recently, Michael worked for the Maryland Queen Anne’s County government as a heavy equipment operator, where he oversaw county-wide safe maintenance of roadways, bridges, and overpasses and assisted with critical disaster relief. Prior to that he worked for Criswell Performance Car in Annapolis, MD – specializing in Audi and Acura -- as a service manager, dispatcher, and quality assurance coordinator. There, he was responsible for managing the Customer Service Inquiry level to evaluate the quality of operations and worked directly with service writers, factory representatives, and the warranty department to ensure complete customer satisfaction.
Michael, who lives in Centreville, MD, is a graduate from Lincoln Technical Institute as an Automotive Technician. He has four grown children as well as three grandchildren. HE is a dedicated Baltimore Ravens fan and racing enthusiast.